After careful consideration of the health risks posed by the ongoing COVID-19 pandemic, the AOHP  2020 National Conference will instead be held as a virtual event. We very much look forward to convening our diverse community of employee/occupational health professionals to learn, share, and connect in a new format best suited for today’s unprecedented times. AOHP’s upcoming virtual conference is scheduled for December 3, 2020

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Thursday, December 3 • 3:25pm - 4:10pm
2020-006 Workforce Violence: Leading Program Development

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Topic Overview:
Virginia Mason Medical Center has seen rising numbers of employees reporting workforce violence since 2016. In 2019, workplace violence was the leading workplace safety concern and was selected as an organizational goal. A programmatic exploration of multi-modal strategies to prevent workforce violence was initiated. This presentation will focus on the methods Employee Health applied to weave the voice of the team member throughout each stage of program development, including: development and implementation of a centralized reporting form; an organization-wide, in-person, open forum for employees to share their experiences; an all-employee anonymous online survey; multidisciplinary employee focus groups; and frontline participation in Rapid Process Improvement Workshops. As the organization received increasing reports of employees experiencing workforce violence, the need for an improved reporting mechanism was clear. A Workplace Safety Alert system streamlined the process for employees to report health and safety concerns or injuries. The new system allows for employees, managers, patient safety, employee health, human resources, and security to collaborate on identifying cause and corrective actions. Knowing that many employee health and safety concerns go unreported, there was an additional need to understand and learn from frontline team members regarding their experiences with workforce violence. Open forum discussion sessions were held in all Virginia Mason locations, including 10 regional medical centers. The information was themed and systematized into a driver diagram to identify areas of focus. To include all employees in the story-sharing opportunity, a system-wide survey was distributed. An analysis of these team member experiences is driving the second phase of program development work. Frontline employees will continue to participate in events to refine ideas and shape processes that will be used to prevent and manage violent events.
  • Describe the impact of listening to and incorporating the ideas of frontline staff in the development of a workforce violence program.
  • Identify three methods for collecting information from frontline staff regarding their experiences and needs in the event of workforce violence.
  • Identify key strategies for organizational culture change related to workforce violence prevention.

avatar for Isaac Austin, MSN, CPPS, WVTS

Isaac Austin, MSN, CPPS, WVTS

Isaac Austin, MSN, CPPS, WVTS was the Program Manager for Workplace Safety at Virginia Mason. He is a certified workplace violence and threat assessment specialist with experience in patient safety, continuing education, clinical operations and quality. He is currently working in... Read More →
avatar for Emily Church, MPH, RN, CIC

Emily Church, MPH, RN, CIC

Emily Church is the Manager of Employee Health at Virginia Mason Medical Center in Seattle, WA. She recently transitioned from Infection Prevention to Employee Health and is certified in Infection Control. Church previously lived and worked in St. Louis, MO, where she gained experience... Read More →

Thursday December 3, 2020 3:25pm - 4:10pm EST